If the computer is connected to WiFi on-campus or located off-campus, a VPN connection is required for the computer to get its updates.
#GRADEKEEPER SOFTWARE TROUBLESHOOTING UPDATE#
SC should update the software listings within 24 hours - assuming the computer is plugged into the physical network. Instead, it updates approximately every 24 hours. ?SC does not constantly ask for new software titles.The version of the software title is inconsistent with the version of a software title listed in SC on a colleague's computer.You may want to force a SC refresh after connecting to the VPN. If CAS ITS recently published a new title, it should be available to the computer within 24 hours - assuming the computer is plugged into the physical network. These instructions are available from our Software page.
#GRADEKEEPER SOFTWARE TROUBLESHOOTING HOW TO#
?If access is restricted to software, we'll write up instructions on how to get it.CAS ITS recently published the new or updated software title.?Access may be restricted to that particular software title.A software title is missing from your Available Software and Installed Software lists.There are two reasons why your software may appear outdated: You may notice that your computer does not have some of the software that a colleague does. Select the Delete persisted cache content, if desired.īack to top SC Availabe Software list appears to be outdated.Adjust the amount of disk space to use as desired.